Inspiration and practical information
for business and life
How to have crucial conversations that frankly you’d rather avoid – and do them well! Part II gives you Steps 3 and 4: having the conversation and follow-up. It’s possible to have proactive and fruitful conversations that create constructive progress and reinforce relationships.
How to have crucial conversations that frankly you’d rather avoid – and do them well! Part I gives you Steps 1 and 2: setting the stage and preparation. Create a culture and a pattern of interactions where you’re building bridges and not burying your head in the sand and hoping for the best!!
Are we losing our listening? What?? Don’t be ridiculous. I can hear you and furthermore I’ve already scripted out in my head the whole conversation we’re going to have anyway. Hush, this is what I want you to know. Oh, the whole project’s on the rocks? I have no idea why.
Do you notice stuff at work that needs to change, but are afraid to speak up and potentially rock the boat? Do you hope that someone else will take care of it, or that it’ll go away on its own? Understandable, perhaps, but what are the costs of silence?
Admit it: sometimes you’ll hear a leadership recommendation (e.g., “be empathetic”) and think it sounds soft and squishy. Or hard to define. Or nice-to-have but not really essential to business results. What difference does it make really? Read on to find out!
Is "company purpose" an antiquated idea? What is it, really, and who cares? Why is it relevant to modern business? Who is responsible for making it mean something in actual practice, and what are the results?